Terms & Conditions


  1. Introduction: Welcome to THE GERALD APARTMENT HOTEL – Geraldton. The Gerald Apartment Hotel provides its services to you at its website at www.thegerald.com.au (“Website”) subject to the terms set out in these Terms and Conditions (“this Agreement”). This Agreement forms part of and should be read in conjunction with The Gerald Apartment Hotel’s Privacy Policy and Reservation Form found at the Website. By using the Website, you agree, without limitation or qualification to all the terms set out in this Agreement, the Reservation Form and the Privacy Policy. The Gerald Apartment Hotel reserves the right to change from time to time any of the terms in this Agreement by general notice on the Website, and by using the Website you agree in advance to accept such changes. This Agreement may not be otherwise amended.
  2. Services: The Gerald Apartment Hotel provides a membership and reservation service at its Website allowing you to reserve a room at THE GERALD APARTMENT HOTEL, Geraldton subject to availability and other terms and conditions set out in this Agreement and to provide offers or promotions(“offers”) on the Website.
  3. Registration: Obligations by The Gerald Apartment Hotel providing the Service to you, you agree to provide accurate and up to date information as requested and keep that information up to date and accurate.
  4. Rate: All room rates set out on the Website (“stay”) are per room per night based on single or double occupancy, unless otherwise stated. All Rates are in AUD and are inclusive of the Australian Goods and Services Tax (GST). Rates on special promotions and hotel packages are subject to limited availability and may not be available every night. In addition, these rates may not be applicable in conjunction with other promotions, group, or conference bookings. Please consult The Gerald Apartment Hotel’s Reservation Department for further clarification. The Rates may increase without notice due to changes in, or imposition of new government charges, taxes or levies. The Rates are subject to changes without notice. The Rates only apply to reservations made at the Website.
  5. Guarantee Reservation and Cancellation Policy: Once your reservation is confirmed your credit card will be used as a form of guarantee for the reservation. A valid credit card is required at the time of booking to guarantee your reservation. The Gerald Apartment Hotel charges your credit card the morning of arrival unless pre-payment via invoice has been accepted. Upon arrival, The Gerald Apartment Hotel requires valid photo identification. Additionally, a credit card pre-authorisation or refundable cash payment of $100.00 ($250.00 during weekends, public holidays, or special periods) is required as a security bond to cover any incidental expenses incurred during your stay. The Gerald Apartment Hotel accepts Visa, Mastercard, American Express and Diners Club. Any cancellation will need to be received by The Gerald Apartment Hotel at least24 hours prior to arrival date to avoid paying a cancellation charge equivalent to one night’s accommodation fee, which may be processed through to your credit card to the value equal to 1 night’s room rate. All no-show rooms will be charged in full as per the reservation.
  6. Promotions: The Gerald Apartment Hotel may make information regarding Promotions available on the Website. The Promotions are subject to any specific terms and conditions set out in each Promotion in addition to the terms and conditions set out in this Agreement. The Gerald Apartment Hotel reserves the right to change, modify or withdraw any Promotion at any time.
  7. Prohibited Use By using the Service, you agree that you shall not: a. use the Website for a purpose that is unlawful or prohibited under this Agreement; b. disrupt or interfere with the Service or servers or networks connected to the Service; c. use any information for commercial reasons; and d. modify, copy, transmit, display, reproduce, publish, create derivative works from, transfer or sell any information on the Website.
  8. Suspension of Service: The Gerald Apartment Hotel may from time to time without notice modify, discontinue or suspend the Service and you acknowledge that The Gerald Apartment Hotel will not be liable for any suspension, modification, discontinuance or termination of the Service at any time and for any reason whatsoever.
  9. Changes to the Service: You acknowledge that The Gerald Apartment Hotel reserves the right to change or modify the products, services and programs described at the Website at any time without notice and without liability.
  10. Limitations on Liability You acknowledge that: a. The Gerald Apartment Hotel or its suppliers are not liable to you or any other person for any cost, loss, or liability (including loss or profit or other consequential damage) arising out of or in connection with the provision of the Service, any information or material issued on the Website or for any other matter arising out of or in connection with this Agreement, b. The Gerald Apartment Hotel provides the Service on an “as is” basis and without any warranty or condition expressed or implied. To the extent permitted by law, The Gerald Apartment Hotel and its suppliers disclaim all implied warranties and conditions, including without limitation implied warranties and conditions on title, merchant ability, fitness for a particular purpose and non-infringement; and c. the following applies if the Australian Trade Practices Act 1974 applies to you. Where any legislation implies any term or warranty that cannot be excluded, then that implied term or warranty will be deemed to be included. However, The Gerald Apartment Hotel’s liability for any breach of such implied term or i. if the breach relates to goods:
    • the replacement of the goods; or
    • the repair of such goods; or
    • the payment of the costs or replacing the goods; or
    • the payment of the costs of repairing the goods; and ii. if the breach relates to services:
    • the supplying of those services again; or
    • the payment of the costs of having those services supplied again.
  11. Indemnity: You agree to indemnify The Gerald Apartment Hotel and its affiliates, officers, employees, and agents harmless from any claim or demand made by any third party arising out of or in connection with your breach of this Agreement.
  12. Links the Service may provide links to other websites: As The Gerald Apartment Hotel has no control over the linked website, you acknowledge that The Gerald Apartment Hotel is not responsible or liable, directly, or indirectly, for any damage or loss caused or alleged to be caused by or in connection with reliance on such information or material contained on the linked website.
  13. Copyright: The material used and displayed on the Website for the provision of the Service including but not limited to text, software, photographs, graphics, illustrations and artwork of video, music, sound and names, logos/trademarks are the property of The Gerald or its licensors and are protected under copyright and other laws and you agree not to use such materials without The Gerald Apartment Hotel ‘s prior written consent.
  14. Assignment: You cannot assign your rights under this Agreement or any other agreement without the prior written consent of the Gerald Apartment Hotel.
  15. Governing Law:This Agreement is governed by the laws of Western Australia and the parties submit to the jurisdiction of the Western Australian Courts.
  16. No Agency: You and The Gerald Apartment Hotel are independent contractors and no agency, partnership, joint venture or employee-employer or any other relationship is intended or created by this Agreement.
  17. Entire Agreement: This Agreement, the Reservation Form and the Privacy Policy sets out the entire understanding and agreement between us.
  18. Failure to Act:The failure by The Gerald Apartment Hotel to act with respect to a breach by you or others does not waive The Gerald Apartment Hotel’s rights to act with respect to any other breaches.
  19. No Guarantee: The Gerald Apartment Hotel does not guarantee continuous and uninterrupted access to the Services and operation of the Website due to numerous factors which may occur outside The Gerald Apartment Hotel’s control.
  20. Smoking: The Gerald Apartment Hotel is a strictly non-smoking hotel, breach of policy will result in a $500.00 fine.
  21. Damages/Cleaning Fees DAMAGE INCIDENTS: If, during your stay, accidental damage does occur, it should be reported immediately to The Gerald Apartment Hotel staff, so arrangements can be made for quick & un-interruptive clean-up and restitution. Damage to any room/space/furnishings and/or equipment by a client will result in appropriate charges. If the guest leaves a room in a state of dismay, there will be a minimum cleaning fee of $100.00, this amount will be deducted from your preauthorisation or alternatively charged to your provided credit card following a written warning.